Return and Refund Policy


Returns, Refunds and Reprints

Since all orders are custom made, we cannot accept returns unless the item(s) ordered is defective or the wrong item(s) and/or size is received.

We must be notified by email to team@dollsincouture.com of defective/incorrect item(s) within 3 days after delivery. After this time, requests for refunds or reprints will not be accepted and the customer must accept the product in the condition it was received. If an order is delivered with a misprint or defect, it is up to Dolls In Couture to determine if a reprint or refund will be offered to the customer for the specified item(s).

Dolls In Couture is not responsible for the treatment of the product(s) you receive after it has been delivered, such as how you wash or wear your product. If there is an issue with the ordered item after washing, it is at the company’s discretion to offer a reprint. We must be notified within 14 days after delivery for consideration. 

Clients are responsible for placing their order correctly. We are not responsible for any incorrect, missing or late instructions you may provide. We do not accept responsibility for any client errors such as misspellings, incorrect sizes, proof approval errors, etc. Note: mock-ups are general representations. We are not responsible for deviations in imprint size and color for orders without artwork dimensions and PMS color(s) provided by the client.

Refunds (if applicable)

Once your defective/incorrect item(s) is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will be applied. It is at Dolls In Couture’s discretion how the credit will be applied, such as account credit or refund check.

Shipping

You will be responsible for paying for the shipping costs for returning your item. Shipping costs are non-refundable.

We reserve the right to modify our website including these policies at any time without notice. Please contact us if you have any questions regarding these policies. When placing an order with Dolls In Couture, you are agreeing to the terms and conditions described in these policies.


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